Dispatch is one of the most important departments in the relocation of transferees. This is where all of the customer and shipment information is merged with the service teams and moving equipment. The essence of our dispatch department is to achieve customer satisfaction in all areas of the moving process.

Due to a high level of quality information, each move is handled in a consistent manner. Moving dates, crew size, having the right equipment, and arrival times are all a part of the normal day-to-day work pattern of the dispatcher.

Our service program in based on the same crew packing and moving the customer’s shipment. Many teams have worked together for several years. The unique part about this program is the same people who pack the customer’s possessions into the boxes actually load them on the moving van. They know what’s inside the shipping container which means they will know how to properly handle it. This reduces breakage and claims.

Our service teams have quality information concerning their customer’s shipment. This quality information includes any special instructions for the shipment, a high-risk sheet that alerts them to the very fragile items, a list of upholstery items that need to be covered with paper pads and shrink wrapped, and even a profile of the customer’s residence. Experience tells us that this detailed information increases the crew’s confidence, which helps to keep their customer happy. Our customers love this attention to detail