Any successful moving program includes having accurate and important information available at all times. This information includes reports that are helpful in checking the overall progress of all moves, audits of the estimated and actual charges for accuracy, and customer needs.

COMMUNICATION

Our web site can provide our clients and their transferees information about their move. Our office personnel work full time in making sure that the customers are well taken care of. We do not have a computerized telephone system. Our goal is to make the customer feel comfortable with us at all times.

We have "refrigerator notes" that include our work telephone numbers and our home (toll free) telephone numbers. This allows a continuous ability from the customer to contact any of our support staff.

SUPPORT

Our customers are the most important people in our world. We work hard to support and inform them up to the minute on information about their shipment. Our office staff, management, and service teams are trained to give the customer the best in information and moving services. Good information is the base of our successful moving programs.

REPORTS

Clients who are responsible for many moves per year appreciate our various reports. These reports provide them a solid foundation for their decisions. Our standard reports are based on weekly, monthly, quarterly, and annual periods of information. The reports include (not limited to) upcoming moves per week, actual costs report, cargo claims activity, plus any other customized report required by our client.

DEDICATED PROVIDER

The major benefit for us being your dedicated mover is standardized service. Under this program, we administer the client’s moving policies in conjunction with explaining to the transferee in plain English exactly what their liability is, if any, for non-authorized charges. Furthermore, we are responsible for all of your moves. We will interview all of the transferees, determine their moving needs, arrange for service, track the entire moving process for compliance and quality, audit the pre-bill invoice and send out all of the reports required for standardize service.